TRILION Replacement & Warranty Policy

At TRILION, we strive to provide the highest quality Discord assets on the market. However, because digital goods are sensitive and easily misused, we enforce a strict replacement policy to protect the integrity of our stock. By purchasing from our shop, you agree to the following terms.


1. The Mandatory Video Rule (No Video = No Warranty)

To prevent fraud and ensure a fair resolution, we require uninterrupted video evidence for every replacement claim. There are no exceptions to this rule.

Your video must show:

  • The Start: Begin recording before you click the purchase button.
  • The Process: Show the payment being made and the assets being delivered. 
  • Verification: You must show your system’s "Date and Time" (desktop clock) and perform a full browser page refresh before testing the assets.
  • The Test: Attempt to log in to the assets for the first time on camera.


2. Prohibited: "Bad Software" & Bad Checkers

The use of any bad checker, mass-login tools, or "bad software" will immediately void your warranty.

    Why? Most automated checkers or bad IPs use low-quality fingerprints that flag or "kill" tokens the moment they are scanned.

3. Prohibited: Improper Proxy Usage

The quality of the IP address you use is just as important as the quality of the token.

  •     Bad Manner: Do not use "Free," "Public," or "Data Center" proxies. Discord automatically flags these IP ranges, and using them will cause your new accounts to be banned instantly.
  •     Correct Manner: You must use high-quality Residential or ISP proxies. Using "polluted" or blacklisted proxies voids your right to a replacement.

4. The 24-Hour Warranty Window

All replacement claims must be submitted within 24 hours of the purchase timestamp.

  •     We do not offer long-term warranties.
  •     Once a token is successfully accessed and used (joining a server, sending a message, or adding a friend), our responsibility ends.

5. User Error & "The Logout Rule"

As emphasized in our safety guides, clicking the official "Log Out" button inside a Discord account will permanently delete that specific token.

  •     We do not replace tokens that have been invalidated because you clicked "Log Out".
  •     To switch accounts safely, simply close your browser tab or clear your cache/cookies.

6. Final Sale & Replacements

  •     No Refunds: Due to the nature of digital assets, all sales are final. We do not offer cash or crypto refunds under any circumstances.
  •     Replacements Only: If your claim is valid and backed by proper video evidence, we will provide replacement stock of the exact same product type.

To open a claim, contact our 24/7 support via Telegram with your Order ID and the link to your video evidence.